Here you'll find all your questions and all our answers! Whether it's about ordering, shipping, delivery, picking up an order or your customer account, we've got you covered! And of course, if you still need help, our team will answer you in the online chat!

Controls

You can check the status of your order directly in your online customer account.

Go to "My Account" > "My Orders". You'll see the "Status" column, which indicates the status of your order. This is updated automatically as your orders progress.

Once you have placed an order on our website, it cannot be cancelled. It is immediately processed by our services and cannot be reimbursed.

There are several possible cases:

  • Your order has not yet been processed by our team, so you can contact us to modify it (e.g. change size).
  • Your order has already been processed and/or is in the process of being delivered, and can therefore no longer be modified.

Using your gift card couldn't be easier!

You have a gift card number indicated here :

This number is to be used directly when you place an order on the site, when viewing your basket. The code is entered either in the "PROMO CODE" box, or in the "GIFT CARD NUMBER" box.

Is your gift card not working? Check the expiry date or contact the PCN team.

Transport / Delivery / Collection

Your order will be delivered according to the method chosen at the time of purchase. Either directly to your home against signature, or in a parcel relay near you.

All our products are packaged in appropriate containers (usually cardboard).

To find out if your order is already on its way, you can follow its progress directly in your account in the "My Orders" tab . Updates are made daily, and it may take a few hours for the new status of your order to appear.

You will also receive e-mails to keep you informed of the progress of your order, indicating for example the planned delivery date or any delays.

It may take a few hours between receiving your tracking number and updating our tool.

If your order is not recognized at least 24H after receiving your tracking number, please contact our team by e-mail at [email protected]. Our team will guide you and keep you informed of progress.

If you have entered the wrongdelivery addressthen :

  • Your order has not yet been processed and you can contact our team to modify it (any additional delivery costs will be charged to you).
  • Your order has already been processed and cannot be reversed. You will be responsible for forwarding your order to the new address.

As for thebilling addresscan no longer be changed once you have placed your order.

Orders are delivered by our transport partners.

The vast majority (for shipments within Europe, but also outside the European Union) are from the La Poste group (Colissimo, Chronopost, ToShop...), which offers several delivery solutions (to your home or to a parcel relay, for example).

All our deliveries are made against signature.

If you are unable to attend an event at which you have chosen to collect your order, please contact the PCN team. The cost of returning your order will be entirely at your expense.

Exactly! If you choose the "Withdrawal on event" method, you must must be in possession of an admission ticket. If you are unable to attend the event, or if you do not have an admission ticket, you will be liable for the cost of forwarding your order.

 

Some of our products are "print-on-demand": this means that the product is designed exclusively for you. Production and delivery times vary from 20 to 30 days.

For products in stock, we usually process your order within 2 days.

Returns

You have 14 days to return your order.

To do so, go to the "Return" page in the "My Account" section .

If not, go directly to the returns page by clicking here.

You have a maximum of 14 days to return a product.

To do so, go to the "Make a return" page or directly to the returns portal by clicking here.

You must have your postal code, order number and/or tracking number.

If your order is damaged when it is delivered, you must refuse delivery to the carrier and then contact us by email at [email protected].

If the desired exchange is due to a size problem, for example, you can of course make a return from the "My Account" area.

Unfortunately, it is not possible to exchange the product ordered for a different one.

If you wish to have one or more new items delivered to you following a return, the new delivery costs will be at your expense.

If you are entitled to a partial or full refund of your order, you will receive it as follows:

  • Directly to the bank account of the card used to place the order
  • If the card has expired or has been lost/stolen and the refund is rejected by your bank, our team will get back to you to ask for your bank details.

Payment

To place an order with PopCorn Nation, the main payment method is by credit card. Payment is made via the secure Stripe platform.

In some countries, you can also pay via giropay, Bancontact or iDEAL.

Orders are also eligible for Apple Pay and Google Pay for added speed.

Of course we do! Your invoice is automatically available on your order page as soon as your order is delivered.

Click on "My Account", then "My Orders". 

Using your gift card couldn't be easier!

You have a gift card number indicated here :

This number is to be used directly when you place an order on the site, when viewing your basket. The code is entered either in the "PROMO CODE" box, or in the "GIFT CARD NUMBER" box.

Is your gift card not working? Check the expiry date or contact the PCN team.

Customer account

To change your contact details, go to the "My Account" page.

Then click on the "My personal info" menu. Here you can change your surname, first name, date of birth and e-mail address.

To modify your addresses (billing and/or delivery), click on "My addresses" in the menu.

To change your password, go to the "My Account" page.

Then click on the "My personal info" menu.

You can then enter your old password (for security) and your new password.

To delete your customer account, go to "My Account" then "Delete my account".

You can then delete your account yourself.

Please note that if you delete your account, you will lose your entire PopCorn Nation history (orders, loyalty points, exclusivities, promotions, advantages, etc.).

Loyalty account

The aim of our loyalty program is to thank you for the trust you place in us with every order you place. The more you order, the more you're rewarded!

In short: €1 spent = 10 points earned!

More information on our dedicated page: "Loyalty and Sponsorship".

To redeem your loyalty points, simply go to your shopping basket!

If you have enough points, you will be asked to use them for your current order. Click on "Allocate points".

If the module is not displayed, you don't have enough points.

If you don't see your loyalty points appear in your account after sending your referral link, the reason is probably one of the following:

  • Your sponsoree's order has not yet been delivered/completed
  • Your sponsored child's order has been cancelled or refunded
  • Your sponsored friend has not used your referral link until his/her order has been finalized.
  • Your referral's customer account has been deleted or banned

Please also note that it may take a few hours for points to appear in your customer account, from the moment your godchild's order is marked as "Delivered / Completed".

Products

To make your choice easier, we have created a "Size Guide". It will help you make the right choice, especially for t-shirts, sweatshirts and hoodies.

Please note that for clearance products, as these are often older models, sizes do not always match.