You can check the status of your order directly in your online customer account. Go to "My Account" > "Orders". You'll automatically find all your latest orders with their status. This is updated automatically as your orders progress.

Once you have placed an order on our website, it cannot be cancelled. It is immediately processed by our services and cannot be reimbursed.

There are several possible cases:

Your order has not yet been processed by our team, so you can contact us to modify it (change size, for example).

Your order has already been processed and/or is in the process of being delivered, so it can no longer be modified.

You can contact us by e-mail at [email protected] to find out more.

Using your gift card couldn't be easier! You'll be given a gift card number, which you'll find in the e-mail you receive. The gift card number takes the following form: "XXXX XXXX XXXX XXXX".

This number is to be used directly when you place an order on the site, when viewing your basket. Enter the code either in the "Discount code or gift card" box.

Is your gift card not working? Check its expiry date or contact the PCN team.

Your order will be delivered according to the method chosen at the time of purchase. Either directly to your home against signature, or in a parcel relay near you. All our products are packaged in appropriate boxes (usually cardboard).

To find out if your order is already on its way, you can follow its progress directly on your account in the "Orders" tab. Updates are made daily, and it may take a few hours for the new status of your order to appear. You'll also receive e-mails to keep you informed of the progress of your order, indicating for example the planned delivery date or any delays.

It may take a few hours between receiving your tracking number and updating our tool. If your order is not recognized at least 24 hours after receiving your tracking number, please contact our team by e-mail at [email protected].

Our team will guide you and keep you informed of progress.

If you have entered the wrong delivery address, either:

- Your order has not yet been processed and you can contact our team to have it changed (any additional delivery costs will be at your expense).
- Your order has already been processed and it is impossible to reverse it. You will therefore be responsible for forwarding to the new address. The billing address cannot be changed after you have placed your order.

Orders placed are delivered by our transport partners.

The vast majority (for deliveries in Europe and also outside the European Union) are with the La Poste group (Colissimo, Chronopost, ToShop...), which offers you several delivery solutions (to your home or to a parcel relay, for example).

All our deliveries are made against signature.

If you are unable to attend an event at which you have chosen to collect your order, please contact the PCN team. The cost of returning your order will be entirely at your expense.

Exactly! If you choose the "Pick-up at event / click and collect" method, you must have an admission ticket. If you can't make it to the event, or if you don't have a ticket, you'll have to pay the return shipping costs.

Some of our products are "print-on-demand": this means that the product is designed exclusively for you. Production and delivery times vary from 20 to 30 days. For products in stock, we usually process your order within 2 days.

You have 14 days to return your order. To do so, go to the "Request a return" page in the "Orders" section.

You have a maximum of 14 days to return a product. To do so, go to the "Request a return" page

. If your request is accepted, you will receive an e-mail with detailed instructions on how to return your item(s).

If your order is damaged when it is delivered, you must refuse delivery to the carrier and then contact us by email at [email protected].

If the desired exchange is due to a size problem, for example, you can of course make a return from the "Orders" area.

It is not possible to exchange the product ordered for a different one.

Indeed, if you wish to have one or more new items delivered to you following a return, the new delivery costs will be at your expense.

If you receive a refund for your order, whether partial or total, you will receive it as follows:

- Directly to the bank account of the card you used to place the order.
- If the card has expired or has been lost/stolen and the refund is rejected by your bank, our team will get back to you to ask for your bank details.

To place an order with PopCorn Nation, the main method of payment is by credit card. Payment is made via a secure platform. In some countries, you can also pay via giropay, Bancontact or iDEAL. Orders are also eligible for Apple Pay and Google Pay for added speed.

Of course we do! Your invoice is automatically available on your order page as soon as your order is delivered. Click on "My Account", then "Orders".

To change your contact details, go to the "My Account" page. Then click on the "My Profile" menu. Here you can change your first and last name, date of birth and e-mail address. To change your billing and/or delivery addresses, click on "Addresses" in the menu.

To change your password, go to the "My Account" page. Then click on the "My Profile" menu. You can then enter your old password (for security) and your new password.